Photo Booth Rental — Terms & Conditions

These policies exist to protect both Hopp Productions and you, our client. Questions about anything here? Call or text Brandon at (510) 912-8446 — happy to explain before you book.

1. Booking & Your Contract

Checking the terms box on the information form, signing, and paying your deposit (full amount, half, or $100) activates this agreement as a legally binding contract between you and Hopp Productions.

2. Deposits, Cancellations & Date Changes

• A deposit (full, half, or $100) secures your event date.
• All deposits are non-refundable, unless Hopp Productions cannot attend your event (see Section 9).
• Cancellations are non-refundable and must be made in writing — email or text message. A phone call alone is not sufficient; written confirmation is still required.
• Date changes: if your plans change after booking, we can move your deposit to a new date — but only if the new date is available. If it isn’t, no refund is provided, so please be certain of your date and times before booking.

3. Balance & Payment Methods

• The remaining balance is due one week before your event. The balance must be paid for us to arrive.
• We accept cash, check, PayPal, and credit card via Square. All online payments run through PayPal or Square — trusted, secure third parties.
• If you pay by PayPal or Square, please let us know by email so we can immediately place you on our calendar.

4. At Your Event

• Your attendant confirms everything is working properly before your event starts.
• If you’re available, we’ll show you the booth working, share a proof of your custom photo strip for your approval, and show you how easily the booth runs itself.
• Depending on the day, the attendant will either stay near the event area to keep the booth running smoothly, or drop off the booth at your scheduled start time and return at the scheduled end time for pickup.
• Guests simply tap the camera on the start screen, choose a background, pose, and repeat until their photos print — two 2×6 strips, typically within about 30 seconds.

5. Technical Issues

• On the rare occasion the printer runs out of ink or paper or malfunctions, guests can keep taking photos and enter their email at the booth to receive digital copies.
• No refunds are provided for computer, printer, camera, or other equipment malfunctions.

6. Internet at Your Venue

• The booth connects to the internet so photos can be sent immediately and so we can monitor and resolve issues remotely. The client is responsible for providing internet at the venue.
• We carry 4G LTE backup, but if neither our connection nor the venue’s has usable reception and we cannot access the booth remotely, Hopp Productions is not liable for reimbursement due to connectivity or related technical difficulties.

7. Outdoor Events

• The Open-Air booth must be covered — protected from sun, rain, and all outdoor elements.
• The enclosed LED inflatable booth used outdoors adds a $100 cleanup fee.

8. Travel, Parking & Care of Equipment

• Events more than 50 miles from Alameda add a $100 travel charge — just ask when you book.
• If the venue requires paid parking, the client reimburses the attendant’s parking (PayPal, credit card, or cash on the day).
• Children must be supervised by an adult while using the booth. Damage to the booth by any guest, child or adult, may be billed to the responsible party.

9. If We Cannot Perform — Our Guarantee

• If Hopp Productions cannot attend your event due to circumstances beyond our control, we refund every dollar you paid, by the same method you paid it (PayPal or credit card).
• We’ll notify you by email or text plus a courtesy phone call, and provide written documentation of your refund.

Thank you for taking the time to read our policies — they’re here to protect your event as much as our company. — Brandon, Hopp Productions

Last updated July 2026 (reformatted for clarity; policies unchanged).